We send you a confirmation email a few minutes after the validation of your order. In this email you will find a summary of your order as well as a link that allows you to access your account and to track the status of your order. Your order will be processed through the following stages: "Validated" and "Shipped". When we hand your package to the carrier you will also receive a new email indicating that your package has been given to the carrier. In this email you will find a tracking number that will enable you to monitor the status of your package.
Unfortunately it is not possible to cancel or modify your order after it has been placed. We aim to process and ship your order as soon as possible. If you would like to cancel your order, please refuse your package upon delivery and it will be returned to our warehouse. As soon as we receive the refused package at our warehouse, we will initiate the refund process. If you have any questions, please feel free to contact our Customer Service team via email at firstname.lastname@example.org
Yes, it is possible to make an exchange. You have a period of 14 days after receipt of your order to return your items for a refund or an exchange if they do not suit you. In case of an exchange, no extra charge will be asked if it is the same item in a different size or color.
To return your order, we invite you to follow the following steps:
- Click on the "Return Request" tab at the bottom of the site (your order number must be in the format GRXXXX with 4 digits max.), fill in your return request by specifying the reason and the quantity of each item.
- Print and insert the received email "Return request accepted" (don't hesitate to check your SPAMS) in your package as well as the delivery note;
- Replace the entire article in its original packaging - only articles returned in their original condition will be accepted and reimbursed.
- Return the parcel to the following address (no physical deposit wil be allowed):
Customer Service – Georges Rech 9 rue de Chaillot 75116 PARIS - FRANCE
You have a time limit of 15 days after the reception of your parcel to return a product that you do not want to keep.
Georges-rech.fr won`t be responsible for any product that has not been properly identified and authorised for return in accordance with georges-rech.fr’s return policy. georges-rech.fr reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
If the status of your order is listed as "blocked" it is likely due to a payment issue. We recommend contacting your credit card company and then placing the order again. For reference, your order will always appear in your account history on georges-rech.fr. If your order still shows a « blocked» status after taking these steps, please feel free to contact our Customer Service team via email at email@example.com
In order to use your promotional code, we invite you to indicate it on the page of validation of your basket, in the box "Advantage Code" and to click on OK. The possible discount will be automatically applied.
If your order has arrived incomplete, please contact our Customer Service team by calling +33 (0) 9 74 76 50 99 (Monday to Friday from 10am to 1pm and from 2pm to 6pm) or emailing firstname.lastname@example.org stating your order number and the reference number(s) of the missing article(s).
If you would like to order an article that is no longer in stock in your desired size, please click the «Size Unavailable?» link on the product page and enter your desired size and email address. We will notify you via email as soon as your desired size becomes available. Depending on your location, you may also have the possibility of reserving an article by clicking the «Reserve in Store» button on the product page.
As soon as your returned package is received by our warehouse, your refund will be fully processed directly to the credit card used within fifteen (15) days. If you have a deferred debit card, the refund will be processed under the same conditions as your usual rates.
When you click on the link Forgotten Password, please enter the e-mail address you used when opening your account. Your password will be e-mailed to you immediately. Please check your junk mail and spam box, if you do not receive it.
Subscribe to the Georges Rech online shop newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You will be informed of the news of the online shop and of our exclusive offers.
You can unsubscribe from the newsletter by simply clicking on the Unsubscribe link at the foot of the newsletters you receive. You can also do it in your account, in the My Subscription section. Please don't hesitate to contact us if you have any difficulty.
The information you give us to handle your order are only used only in the context of our commercial relations. This information can in no way be shared or sold. In accordance with the Computers, Files and Freedom Law of 6 January 1978, you have the right to access, correct, change or remove any personal data which concerns you. So far as your financial information (bank or credit cards) is concerned, this is only used for your payment, with our secure payment partner Ogone. We do not retain any of your financial information.
To place an order at the Georges Rech on-line shop, all you have to do is browse the site by going to the products available in the different categories. You can browse by type of product or by looking through the whole site. Choose the items that you wish to buy by clicking on Add To Basket. Once your products are in the basket, you can check its contents by clicking on the basket, then follow the prompts by clicking the Order button. Your order is prepared within 2-5 working days in our warehouses, then passed to the carrier, according to the country that you have chosen. Delivery time is then between 24h and 72h after your order has been passed to the carrier.
Order preparation times are 8 working days from the day after the order is placed (excluding weekends and public holidays) subject to stock availability. Once your order has been dispatched, an email will automatically be sent to you.
If you have not yet received your order and the delivery time has expired, please check your email inbox and junk mail. It is likely that you have received an email informing you that the order has left our warehouse. Delivery times may be extended during promotional periods.
You can check the status of your order in the "My Orders" section of My Account.
We send you a confirmation email within a few minutes of placing your order. In this email you will find a summary of your order, plus a link allowing you to go directly to your account and track your order. Your order will go through the following stages:
Confirmed In course of preparation Dispatched
When your order is passed to the delivery carrier, you will receive another email notification with the package number in order to track your purchase until it is delivered to you.
You can cancel or change an order so long as it has not already been prepared by our warehouses. Any changes to your order will be taken into account the same day, provided that you advise email@example.com by e-mail before the planned Dispatch date of your order.
At present, it is not possible to modify your delivery address following an error in entering the "address" after ordering your article. Indeed, as soon as your payment is validated, your order is sent to our warehouse to be prepared and shipped as soon as possible.
If your address is incorrect and the carrier is unable to deliver, your package will be returned and automatically refunded.
The Georges Rech on-line shop uses the e-Commerce Solution from Adyen, recognised by the leaders of the financial world. This was developed so that you could make your payments in an ergonomic and friendly environment, with optimum security and complete respect of private life. Ogone e-Commerce is the payment solution adopted by several thousand on-line businesses. You will recognise these sites by the mention Payment Secured By Ogone, which features on the payment page.
If your order is in "blocked" status we invite you to place a new order, it is possible that this is due to a payment incident or to contact your bank. Your order will still appear in your order history.
Georges Rech offers you the possibility to pay your order in 2x or 3x without fees. It's simple, secure and free of charge! How does it work? 1. Choose Alma when you pay. You can pay in 2x or 3x. 2. Simply enter your bank details as for a classic payment. 3. The validation of your order is instantaneous. 4. You will then receive an email with the payment schedule and a reminder 3 days before each due date.
When paying by credit card, the payment is recorded as soon as your credit card number is entered. Your account is automatically debited in 1 and x 4 days after your bank has authorised the payment. In case of payment in 2x, 3x or 4x without fees, the amount will be debited according to the terms agreed with alma. Either in 2x or 3x equal instalments each month.
On the day of your purchase you will be charged the first third of your purchase. You will then be charged the 2nd and 3rd thirds each month.
Example: For an order placed on August 1st, the first payment of one third of the amount is taken on August 1st, the second payment of the second third is taken on September 1st, and the third payment is taken on October 1st.
Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or a push notification in your banking application, in order to confirm that you are the one who initiated this transaction and that it is not fraudulent.
First of all, we would like to thank you for your order. In order to track your parcel, we invite you to connect to your personal space using your email address and your personal password. Then simply go to the "My Orders" tab and search for the order concerned and click on "Delivery Tracking". We also inform you that as soon as your order is shipped, an email is sent to you with the tracking link for your package.
If you are not at home at that time, an advice note will be placed in your letterbox. This advice note gives the procedure to be followed to schedule the second delivery. In the case you are not at home for the second time, the carrier could deliver the package at the nearest Post Office. You will then have to go to the Post Office named, taking the advice note from the carrier and some means of identification, to collect it. You should do this within one week, after which the package will be returned to us.
If you have not received your package after six (6) working days and you have not received an advice note from the carrier in your mailbox, track your package via the tracking number sent to your email. You can also contact our Customer Service team with specific questions by emailing firstname.lastname@example.org
In the event that you receive a damaged or defective garment or the wrong order entirely, please contact the Georges Rech E-shop Customer Service team before returning the item(s). They can be reached via email at email@example.com, and will communicate specific instructions on the procedure to follow.
If your order is incomplete, please contact our Customer Service Department on +33 (0) 9 74 76 50 99 (Monday to Friday from 10am to 1pm and from 2pm to 6pm) or contact us by email: firstname.lastname@example.org specifying your order number and the missing items.
An extra button is included in most Georges Rech items that are designed with buttons. Unfortunately we will not be able to send you a button again as we do not have stock from previous seasons. If your item does not come with an extra button, please contact our Customer Service Department on +33 (0) 9 74 76 50 99 (Monday to Friday from 10am to 1pm and from 2pm to 6pm) or contact us by email email@example.com
The Customer has, within a period of fifteen (15) working days from the date of receipt of his order to return the Products, without any justification or penalty.
For all returns within the context of the right of withdrawal, the procedure below must be completely respected :
1. The Customer must enclose in his package the delivery note and the "Return Request" previously completed and printed with the help of the return form accessible from "Return Request" page at the bottom of the site (your order number must be in the format GRXXXX with 4 digits max.). No return will be accepted without the aforementioned return request duly completed.
2. The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to :
Customer Service – Georges Rech 9 rue de Chaillot 75116 PARIS - FRANCE
In the event that this return is due to an error on our part, of course the cost of reshipping will be fully reimbursed upon proof. If you are not satisfied with your product, a pre-paid label will be provided in your parcel allowing you to return or exchange it free of charge (for Metropolitan France only). If you live outside Metropolitan France, the return costs are at your expense.
Your refund will be made to the payment card used for the purchase. The Customers bank account will be credited with the said amount, within fifteen (15) days from the date when Georges Rech receives the Products.
These mails can be found in your "junk" mail or your "spam" folder of your email software, which are indeed more and more sensitive to protect the privacy of their users by identifying mails that are not part of your contacts for example. We advise you to authorise the domain https://www.georges-rech.fr/ in your anti-spam tool and/or your email software.
If your payment does not go through, check that your card numbers or expiry date are not wrong. Check with your bank to make sure they are not blocking the payment. For security reasons, the customer service department does not have access to your bank details but is available to guide you.
Each Georges Rech piece has a detailed care label attached to the inside of the garment with specific instructions for exactly how to properly clean and care for it. That being said, if an item shrinks after cleaning, the instructions listed on care label were not properly followed. Unfortunately, Georges Rech is unable to replace items that have changed shape due to improper cleaning, or that are the result of normal wear and tear.