Help

1. FREQUENTLY ASKED QUESTIONS

How do I know the status of my order? Can i cancel or modify my order ? Can I exchange my order ? What should I do to return a product and how long do I have to return it? My order is in a "blocked" status, what happened ? I want to use a promotional code I did not receive everything in my order, what happened? I would like to order an article that is out of stock, what can i do? How and when will my refund be processed? I wish to use a gift card, how can i do so?

2. CUSTOMER ACCOUNT

How do I create my account? How do I change my account? I've forgotten my password. How can I access my account? How can I register for the newsletter? How can I unsubscribe from the newsletter? What do you do with my name and personal information? Can I keep my basket open from one visit to another? Need help?

3. ORDER

How do I place an order at the Georges Rech on-line shop? How long will it take to process with my order? I have not yet received my order. How can I track my order? How can I cancel or change my order? How can I cancel or change my order? Will I receive the same product that I see in the photo? Need help?

4. PAIEMENT

What are the accepted methods of payment? Which payment cards are accepted? How is the payment secured? My order is in "Blocked" status, what should I do? My reduction code doesn't work. What should I do? Need help?

4.1 ALMA

How can I pay in several instalments with alma? When will I be debited for my purchases? How does payment in 2x or 3x without fees work? Which products can be paid for free in 2x or 3x? Is it safe to pay by instalments with Alma?

5. SHIPPING AND RECEIVING

DELIVERY I have placed an order and would like to track my package Can I be delivered abroad? What should I do if I am not at home when my order is delivered? What should I do if I do not receive my order? What should I do if my goods are damaged, or if I do not receive what I ordered? I have not received my order in full, what should I do? What if I lose a button?

6. RETURNS AND REFUNDS

How do I return a product, and how long do I have to do so? How much does returning a product cost me? How will I be reimbursed?

7. TECHNICAL PROBLEMS WHEN ORDERING

I am not receiving your order confirmation and shipping emails? I can't make my payment, what should I do? Which browsers should I use to reach the Georges Rech website?

8. INFORMATIONS ET SERVICES

What sizes are available? How to choose the right size? What if an item I purchased shrinks after washing or drycleaning ? How can I contact Customer Service at the Georges Rech on-line shop?